What you need to know...
Here we have put together for you all the important information for your arrival, departure, payment etc. If you still have questions then please just send us an E-Mail or call us +43 4246 7719 as we are happy to be here for you at all times!
Please plan for your arrival that your rooms will be available from 2 p.m. On your day of departure we would ask to please vacate your rooms by 10 a.m. If you arrive later or depart earlier we will still charge you the daily room rate!
You can settle your hotel bill in cash, with a debit card (EC-Card) or credit card (Visa or Mastercard) or by bank transfer (receipt of payment by the latest at the end of your holiday stay).
Notice: We ask you expressly to take into account that a booking is only a confirmed booking after a deposit of € 250.00 has been received on our account.
Volksbank Kärnten eG,
Bank Sorting Code: 42820
Account No. : 4250916-0010
IBAN No.: IBAN AT90 4213 0425 0916 0010
S.W.I.F.T.-Code VBOE AT WW KLA
Cancellation conditions are valid in accordance with hotel regulations for Austria:
Up to 1 months prior to agreed date of arrival, no cancellation charges.
Up to 11 days prior to agreed date of arrival 40 % of the package price will be invoiced. For 10 to 4 days up to the latest one week prior to journey 70 % of the package price will be invoiced. In the case of cancellation in the last 3 days before arrival date 90 % of the package price will be invoiced.
Our holiday Cancellation Package:
If the worst comes to the worst …! Our Holiday Cancellation Package for the whole family (flat rate € 35.00) will help you in the case of a last minute obstacle to your journey from subsequent invoices under the terms of Austrian Hotel Regulations. When the deposit to the amount of € 250.00 (within 14 days) has been paid, the cancellation insurance to the amount of € 35.00 is completed. You will receive the statement of insurance with your confirmation of booking. If you do not want this, we would ask you for brief notification.
Holiday with your dog
The costs for your four-legged friend are € 10.00 per day (without food). Water and food bowls are provided. We would ask you to notify us when you book.
Any dirt or damage will be billed separately.
Your dog can accompany you for meals in our café. Döbriach also has its own Dog Bathing Island.
We look forward
Treat yourself to a stay at Hotel Trattnig at beautiful lake Millstätter See. Summer or winter. Just two of you or with your family or friends. Your dream holiday is just a few clicks away.